Client Support Engineer (FOREX) (Cyprus) (Обслуживание клиентов)

You will be a strong team player, with excellent communication and people skills, and a strong desire to provide excellent service. You will be providing support and assistance to clients and colleagues related to the use of our products.

Responsibilities:

• Assisting clients and colleagues to resolve issues related to the use of our products, managing requests from start to completion, and escalating to other departments where necessary.
• Working as part of a team to provide 24/5 support to clients (this role does require shift work).
• Liaising with internal departments (NOC, Product Management, Sales, Developers) as well as with third parties when required.
• Develop technical abilities to allow you to respond to common technical support queries raised by clients.
• Performing ad-hoc communications with clients in accordance with management requets.

Requirements:

• BSc or equivalent in a relevant field.
• At least two years experience of working within financial markets and/or Forex, providing customer support to clients.
• Thorough understanding of financial markets and Forex principles and terminology.
• Ability to investigate issues to identify the cause of a problem, and any errors, to escalate issues to the appropriate department where necessary, and the strength of character to admit when you do not know something.
• Strong customer service skills.
• Excellent communication skills in English, both written and verbal.
• Ability to work unsupervised and without direct instruction when required.
• Excellent organizational skills, the ability to manage workload effectively.
• The ability to work in a high stress environment, to take the initiative when required, and to be adaptable to the day-to-day requirements of the business.

These additional skills would be considered an advantage:

• Any technical support knowledge or experience would be a major advantage
• Experience of working in an IT organization
• Algorithmic programming/trading experience
• Russian language skills.