Client Support Engineer (FOREX) (Cyprus) (Обслуживание клиентов)

TopFX Ltd (Банки | Инвестиции)
Дата публикации: 29  Июнь  2015
120000 RUR
1 440 000 RUR в год
Кипр, Лимассол
Разрешение на работу
Компания предоставит помощь при получении разрешения на работу

Описание вакансии

You will be a strong team player, with excellent communication and people skills, and a strong desire to provide excellent service. You will be providing support and assistance to clients and colleagues related to the use of our products.


  • Assisting clients and colleagues to resolve issues related to the use of our products, managing requests from start to completion, and escalating to other departments where necessary.
  • Working as part of a team to provide 24/5 support to clients (this role does require shift work).
  • Liaising with internal departments (NOC, Product Management, Sales, Developers) as well as with third parties when required.
  • Develop technical abilities to allow you to respond to common technical support queries raised by clients.
  • Performing ad-hoc communications with clients in accordance with management requets.


  • BSc or equivalent in a relevant field.
  • At least two years experience of working within financial markets and/or Forex, providing customer support to clients.
  • Thorough understanding of financial markets and Forex principles and terminology.
  • Ability to investigate issues to identify the cause of a problem, and any errors, to escalate issues to the appropriate department where necessary, and the strength of character to admit when you do not know something.
  • Strong customer service skills.
  • Excellent communication skills in English, both written and verbal.
  • Ability to work unsupervised and without direct instruction when required.
  • Excellent organizational skills, the ability to manage workload effectively.
  • The ability to work in a high stress environment, to take the initiative when required, and to be adaptable to the day-to-day requirements of the business.

These additional skills would be considered an advantage:

  • Any technical support knowledge or experience would be a major advantage
  • Experience of working in an IT organization
  • Algorithmic programming/trading experience
  • Russian language skills.

Требования по уровню владения навыками